Cancellation & Refunds
VINC sells render credits — prepaid units spent when you generate images, video, or audio. Because each render consumes real third-party compute the moment you request it, credits behave differently from ordinary goods. Credits are available through monthly subscriptions and one-time top-ups. See pricing for current plans and trial conditions.
The short version
- Unused credits in an active purchase are refundable within 14 days of purchase, on request.
- Spent credits (renders you started) are not refundable, because the compute they bought has already been consumed — except where a render failed through our fault, in which case we re-credit automatically or on request.
- Subscriptions can be cancelled any time and stop renewing at the end of the paid period.
- Refunds go back to the original payment method within 5–10 business days of approval.
Trials and subscription renewal
Eligible accounts can receive a trial of up to seven days. A card is required; your remaining trial, selected plan price, and first charge date are shown before subscribing. Cancel in Manage billing before the trial ends to avoid the first subscription charge. If no trial remains, you are charged when subscribing. Subscriptions renew monthly until cancelled. Cancellation stops future renewal; it does not by itself request a refund of a previous payment. For an eligible refund, contact support@vinc.ai.
Account deletion and billing
Account deletion and subscription cancellation are separate actions. A deletion request schedules removal after a 30-day grace period and does not immediately stop renewal. Cancel your subscription in Manage billing before requesting deletion, or contact us for help. Signing back in during the grace period cancels the deletion request.
Failed or defective renders
If a render fails — the pipeline errors, the output never arrives, or the service was materially defective — the credits for that render are returned to your balance. Our metering reconciles automatically; if yours didn't, write to support@vinc.ai with the project and approximate time, and we'll put it right. Creative preference alone does not normally qualify a successfully delivered render for a refund. This does not exclude remedies for defective or misdescribed services, or any rights that applicable law does not allow us to limit. Early-access status does not remove those rights.
EU & UK consumers — right of withdrawal
If you are a consumer in the EU/EEA or UK, you have a 14-day right of withdrawal from distance contracts. For digital services this right applies to the unused part of your purchase: when you spend credits on a render, you expressly request immediate performance of the service and acknowledge that you lose the right of withdrawal for the portion performed. Withdrawal for the unused remainder: email support@vinc.ai within 14 days of purchase stating that you withdraw; no form is required, and we'll refund the unused balance.
India consumers
Cancellation and refund requests, and any consumer complaint under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, can be raised with our Grievance Officer — details and response timelines on the Grievance Redressal page. We acknowledge within 24 hours and resolve within 7 days.
Chargebacks
Please contact us before disputing a charge with your bank — almost every issue resolves faster through support@vinc.ai. Accounts with fraudulent chargebacks may be suspended under the Terms of Service.
Promotional and trial credits
Promotional or trial credits have no cash value and are not refundable. Unused daily trial credits expire rather than rolling over. Paid plan credits are granted after payment and roll over; purchasing a top-up does not change or cancel your subscription.